Terms and Conditions

Products are sold for research or laboratory use only and not intended to be administered to humans.

Payment and Delivery

All sales are net 30 days of invoice.  (Please click link to view our policy concerning credits).  Products are shipped F.O.B. destination, freight is prepaid and added to the invoice. Prices are subject to change without notice. All orders are subject to finalacceptance by Conversant Bio at the prices in effect at the time of shipment. Conversant Bio may, in its sole discretion, refuse to ship orders to a location specified by Customer. Conversant Biowill select method of delivery; title passes to the customer upon Conversant Bio delivery of products to the transportation company.

Regarding custom services, Conversant Bio will perform all services following: a) the supplied quotation, or b) the customer’s specific instructions using generally prevailing industry standards.Cancellation of services before the services are completed will not obligate Conversant Bio to provide a refund or bill for an amount less than quoted. Partial charges or charges in full may bebilled depending upon the progress of the service from the starting date.

Materials and Data

Regarding custom services, customers will supply Conversant Bio with materials and/or data. The customer will own all materials and/or data associated with the custom services (unlessotherwise agreed to by Conversant Bio and the customer). The customer may at anytime request to be sent back all documents and/or remaining materials at the customer's expense;otherwise, the materials and information will be stored at Conversant Bio and/or a subcontractor's facility until notified.

Damaged Shipments

If a shipment is damaged, accept the shipment and retain all shipping materials for inspection. Make a note on the transportation company waybill of any visible damage at the time of receipt andreport the damage to Conversant Bio Client Services (1-866-838-2798). As title passes to the customer upon delivery of products to the transportation company, you are responsible for damageclaims with the shipping company.

Claims for Shortage

We carefully check and recheck packages before shipment to help eliminate the possibility of errors. If any shipping discrepancies are discovered, claims must be made within 10 days of receiptof shipment. Please check all packing material thoroughly upon receipt of shipment.


Products may not be returned without prior authorization by Conversant Bio. Due to the perishable nature of our products, contact Conversant Bio Premier Support (1-866-838-2798) as soon aspossible.

For FFPE blocks and derivative products, samples may not be returned after 45 days from the date of shipment. Please contact Conversant Bio Premier Support (1-866-838-2798) with any questions.

Hazardous SubstancesThe absence of a specific warning should not be interpreted to mean that the products have been proven to be non-toxic or safe to be handled without standard safety precautions. The absence of a warning must not be interpreted as an indication of safety.

Conversant Bio products are sent with the condition that you are responsible for their safe storage, handling, and use. Conversant Bio is not liable for damages or injuries resulting from receiptand/or use of Conversant Bio materials.

Conversant Bio has classified products by biosafety level (BSL) for purposes of packaging for safe shipment. The classification is based on assessment of the potential risk using U.S. PublicHealth Service guidelines. Conversant Bio recommends handling our products in accordance with BSL-2. BSL-2 presents a moderate risk and should be handled under guidelines. It is ultimatelythe recipient's and their institution's responsibility to determine the biosafety level and work with the material under the appropriate containment for the laboratory manipulations being performed.

Warranty and Liability

Conversant Bio provides the highest quality of products and services at reasonable prices. Conversant Bio will replace any sample free of charge that is found to be in error due to handling andprocessing by Conversant Bio. We reserve the right to change, alter, or modify any product to enhance its performance and design.

Regarding custom services, Conversant Bio's only warranty is with respect to the services and Conversant Bio does not guarantee the final performance of its products because of the nature ofthe manufacturing process. The customer shall notify Conversant Bio in writing within 30 days of receipt of the product of any warranty claim. If the product is found to be defective or uselessbecause of negligence, Conversant Bio will repeat the services immediately.

The guarantee stated above is in lieu of any other warranty or guarantee, expressed or implied, arising by law or otherwise. Conversant Bio makes no other warranty or guarantee, expressed orimplied, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. Under no circumstance shall Conversant be liable for any direct incidental, special,or consequential loss, damage, or expense directly or indirectly arising from the use of the product, even if Conversant Bio knew of the possibility of such loss, damage, or expense. All terms andconditions are subject to change without prior notice. If you have questions about product specifications or performance, call Conversant Bio Client Services (1-866-838-2798).

This warranty applies only to products in the original container that have been handled and stored in accordance with Conversant Bio’s recommendations, and does not apply to products thathave been the subject of alteration, misuse, or abuse.