Credit Policy Notification


Conversant Healthcare Systems, Inc. (d/b/a Conversant Bio) has instituted a new policy on credits in customer accounts. Beginning January 1, 2016, all credits in customer accounts (including credit notes, unapplied cash, and prepayments) have an expiration date of one year from date of issuance unless otherwise agreed upon. In addition, any credits in customer accounts dated before January 1, 2016, will expire on December 31, 2016. This “use it or lose it policy” is being instituted so that customers will use credit dollars in a timely fashion. Please note that available credits may be used to pay existing invoices or for future project purchase orders. Additionally, available credits may be resolved by requesting a cash refund.

We hope that this new policy will ensure the timely use of all credits. You may find this policy on our website at and on any future credit notice you may receive.

If you have any questions or would like a statement of outstanding invoices or credits please email us at or call James Robertson at 1-866-838-2798.

For a printable version of this notification, please download our Credit Policy Notification Letter.